Data Management

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How to autofill form fields using your browser?

The autofill option is a handy tool to save some time from manually refilling the same information for different forms. If you're a form… Read more

I cannot download CSV file on Safari. What to do?

If you cannot download CSV archives on Safari, namely you cannot download your form submissions in CSV at all, you'll need to tweak your… Read more

How to manage file uploads from online forms?

You can add Upload fields to your web forms and start collecting files through form submissions, if using any of our paid subscriptions. On… Read more

How to print digital signatures from a single submission?

To be able to print digital signatures from a submission, you'll need to add a print button to your form and enable the browser… Read more

How to set up Access Levels and Permissions for web forms?

If you run an organisation and have a 123FormBuilder account, but don't have the time to manage your online forms, you can create subaccounts… Read more

Fixing CSV export in Microsoft Excel

There have been some problems reported when trying to open exported CSV files in Microsoft Excel. The submissions wouldn't appear as tabular textual data.… Read more

How to edit form submissions?

If you want to make edits to form submissions, you can do so in the Results -¬†Submissions section, where all the messages received through… Read more

My reports contain more messages than the Submissions table does. Why?

By default, the Reports section takes into account all the submissions ever received. When you delete entries from the Submissions section, they are not… Read more

I get an error when I open the CSV file. Why?

This happens when you access the download link from a different browser than the one in which you are logged in to you 123FormBuilder… Read more

Can I limit file upload size?

Yes, you can limit file upload size, although there is already a 150 MB limit cap. This means that form users cannot upload files… Read more

I don’t receive uploaded files as attachments, but as download links. Why?

This happens when a submitter uploads files with a total size larger than 5MB. In this case, you will not receive the attachments in… Read more

Can I filter reports based on submission date?

Yes, you can filter reports based on submission date. Go to your Reports section, edit your report and click Report Filters at page top,… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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