I get an error when I open the CSV file. Why?

This happens when you access the download link from a different browser than the one in which you are logged in to you 123FormBuilder account. For example, let’s say that you normally use browser A when working with your forms. But browser B is set as default for opening email links. The download link will not work, because it will open up in browser B, whilst you are authenticated on 123FormBuilder account in browser A.

Related documentation:
How can I specify delimiters to use in Excel 2003?
Fixing CSV Export in Microsoft Excel
The CSV file containing form submissions is not displayed on columns. Why?


  1. Liza says:

    I cannot seem to open the link for the download csv. Can you please send me the Submissons info in an excel spreadhseet….

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