123FormBuilder for Government Agencies

Build digital forms to simplify public service delivery with automated workflows.

Set the foundation for a digital-first citizen-government interaction.

Government Agencies that Count on 123FormBuilder

Personalized data collection

Connect with citizens online

Allow citizens to request documents and send in their applications online without having to visit you, drop piles of paperwork, or wait days for a response. Start building your digital capabilities by using 123FormBuilder to create custom government forms that your citizens can fill out, sign on their devices, and send them online.

Connect your online forms to your CRM (e.g., Salesforce) and use the information you already have about citizens and companies to prefill forms with existing data to reduce manual work and boost productivity.

No code, drag & drop digital forms

Switch from paper-based to digital-first

With data stored on paper registers, government employees perform repetitive, manual tasks. With 123FormBuilder, you can build an automated government workflow that allows your staff to collect, track, store, and analyze data – all on one digital platform.

Upon new entries, the staff can be notified, export data into PDF, Excel, or CSV files, quickly send confirmation emails, and trigger a highly-functional data management process that can span the entire organization rather than work in siloes. It saves time, ensures data accuracy, and helps your government agency become more responsive to client requests.

Data protection and privacy

Stay compliant and digitally secure

Every time a citizen leaves a half-completed paper form in your agency’s lobby or spells their name and home address at the counter, it becomes a security vulnerability. With 123FormBuilder’s digital forms, we’re constantly tackling evolving security threats through advanced data security measures. Here are a few:

  • GDPR, HIPAA, CCPA, and COPPA compliance
  • 256-bit SSL data encryption
  • Data hosted on AWS (Amazon Web Services)
  • Single Sign-on (SSO)
  • User permissions management

With some of the most rigorous industry-recognized compliances under our belt, your data benefits from constant care and supervision while you worry less about the privacy of your citizens’ data.

Ready-to-Use Form Templates for Government Agencies

An extensive gallery of pre-built government form templates to help you get started. Choose yours.

Collect eSignatures

Our form builder lets you include a signature field on your form where citizens can digitally sign documents. Quickly collect authorization and issue legal documents in minutes.

Release public records

Connect your forms to Salesforce or Dropbox and store your data digitally to quickly pull any record from your system, be it a marriage license, tax record, or a police report.

Run assistance programs

Use online forms to give citizens a convenient way to request public assistance, such as applying for child support or disability benefits. Analyze data to establish eligibility and offer help.

Process permit requests

Whether it’s for handicap parking or a public gathering, citizens can send in their online applications, allowing you to process requests efficiently, send confirmations, and issue permits.

Involve citizens

Make it easy for your community to report issues that you could solve. Set up an online form where citizens can detail the problem and upload documents to support their plea.

Create approval flows

Trigger an approval flow across departments by notifying the assigned staff anytime there’s a new submission. Accurately track the evolution of the request and its status at any time.

Integrate With 3K + Tools to Handle Data Without Interruptions


Create forms and collect leads to any object in Salesforce.


Convert your form data into Smartsheets through form submissions.


Create tickets, accounts, or any other object in Zendesk through form submissions.


Integrate the web applications you use and automate workflows.

Google Drive

Send form entries to Google sheets through submissions.


Send your form data to your GetResponse account through form completions.


Create order forms with Stripe payments.


Send file uploads to your Dropbox account after each form submission.

What It’s Like to Work with Us

We had more than 100,000 form submissions in a day last Christmas when we ran The Late Late Show, and the builder survived successfully through what may be one of the biggest events RTE plans every year.

Neil Leydon

Head at RTE.ie

What It’s Like to Work with Us

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