Case Study

District of Columbia Fire and Emergency Medical Services Department

Case Study: 123 Form Builder Helps DC Fire Digitize Forms & Workflows for More Efficiency & Security

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The District of Columbia Fire and Emergency Medical Services Department (also known as DC Fire) provides emergency medical service and fire protection to Washington D.C.

With over 150.000 calls per year, they receive a large volume of data and information. All emergency calls and interventions need to be documented. In order to accurately manage all the processes, all employees need to have optimal internal communication and clear responsibilities.

DC Fire needed a software solution that would allow them to: 

  • Save time on collecting & managing data 
  • Automate internal workflows 
  • Digitize paper forms securely 
  • Improve recruitment processes 

“As a general impression, the product is easy to use, has advanced functionality, while the dedicated team communicated constantly with us and made all the necessary tweaks to meet our needs.” 

Jyoti Agrawal
Project Manager at DC Fire

Download our case study to see how 123 Form Builder helped DC Fire make their data collecting and reporting easier, more efficient, and more secure as well!