My 123FormBuilder form reports display inaccurate data. What to do?

Form reports display inaccurate data whenever you change the choice fields of your form, but haven’t updated the reports themselves. If you change the options of your choice fields in the form builder (Single choice, Multiple choice, Dropdowns), click on the Update Report link on the bottom page of your report.

reports display inaccurate data

You’ll need to update each report you use. Start by updating the default report and continue one by one with your customized reports (if you have any). This will avoid your reports from displaying misleading data after you have deleted and changed some choices in your Form Editor.


  1. I’d like a Report and I selected 5 columns. However, your sample report with 16 columns stays there. I clicked on update, and something was sent I’m told, but my 5 column report is nowhere to be seen. What am I doing wrong?

    1. Hello,

      Looks like your scenario needs further investigation made by our support team.

      Please include all the details and also the form’s link in an email and send it to

      They will reply to your email shortly afterwards.


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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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