Data Management

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Can I publish my form report on a web page?

Yes, you can use an iFrame code to retrieve the URL of the report and add it to your web page. The code looks… Read more

Do file upload fields work for iOS and Android mobile devices?

Yes, with iOS only for versions above 5.1.1.( 3GS or newer). Mobile devices that use iOS version 5.1.1 or lower are not compatible with… Read more

Can I filter reports based on quiz results?

Yes, you can. In the Reports section of your form, when creating or editing a report, click on the Report Filters bar to expand… Read more

Can I filter reports based on payment status?

Yes, you can filter reports based on payment status. In the Reports section of your form, click to edit or create a report. Next,… Read more

Uploads Visibility

All files that have been uploaded through your online forms appear as downloadable links in the Submissions section, when viewing each submission separately (in… Read more

Can I save the column width in the Submissions table?

Yes, you can. Go to the Submissions section of your form and use the mouse to resize the table columns as you need. Hover… Read more

How to resend multiple submissions at the same time?

Go to the Submissions section of your form and select the submissions you want to resend by ticking the checkboxes on the left. You'll… Read more

How to download multiple files from the Uploads Manager?

Use the File Upload field on your form to receive files uploaded by form users. Each of these files are stored in the Uploads… Read more

My form reports display inaccurate data. What to do?

Form reports display inaccurate data whenever you change the choice fields of your form, but haven't updated the reports themselves. If you change the… Read more

How to autofill form fields using your browser?

The autofill option is a handy tool to save some time from manually refilling the same information for different forms. If you're a form… Read more

I cannot download CSV file on Safari. What to do?

If you cannot download CSV archives on Safari, namely you cannot download your form submissions in CSV at all, you'll need to tweak your… Read more

How to manage file uploads from online forms?

You can add Upload fields to your web forms and start collecting files through form submissions, if using any of our paid subscriptions. On… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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