High bounce rate for emails

According to our Terms of service, forms with high email bounce rates will be limited for abuse. In order to bring more clarity on… Read more

How to add a DKIM signature to email notifications?

What is DKIM? DKIM (Domain Keys Identified Mail) is a standard email authentication method that adds a digital signature to outgoing messages. Receiving mail… Read more

Setup steps for DKIM signatures

What are DKIM signatures and who are they for? DKIM (Domain Keys Identified Mail) is a type of digital signature that can be added… Read more

Can I add more than one autoresponder to my 123FormBuilder form?

You can add more than one autoresponder to your 123FormBuilder form. Once you have accessed the Editor for your form, click on Emails. By… Read more

Can I attach files to my email templates from my form editor?

You can attach files to your email templates. In the Emails section of your form, select the email template you are interested in. At… Read more

Can I integrate HTML tags in my email templates on 123FormBuilder?

You can integrate HTML into your template. Select the form you are interested in and go to Email section. Select your email template and… Read more

Can I receive form results in PDF format?

You can choose to receive a copy of the email notification in PDF format. All you have to do is to access the form… Read more

Do custom notifications work with the resend option?

Custom notifications work together with the resend option. All form recipients will receive your resent email templates. You can choose to resend any of… Read more

Email automation and trigger-based notifications

Trigger-based notifications are great to empower your business. Emails are triggered by a specific action made either by a user or recipient. One of… Read more

How many email notifications are delivered per day from 123FormBuilder?

Each online form you build with our form creator will send the email notifications of the first 1000 submissions made that day. This includes… Read more

How to add a custom sender address to an email notification with 123FormBuilder

With our form builder, you can easily set up your email notifications and customize your messages. By default, we send email notifications from… Read more

How to add quiz score to custom email templates?

When using quiz form on your 123FormBuilder account, you can opt to add the quiz score of each submission to any custom email templates.… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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