High bounce rate for emails

According to our Terms of service, forms with high email bounce rates will be limited for abuse. In order to bring more clarity on this matter, here you can find which are the rules we are following when limiting forms/users for high email bounce rates.

How can users reach high bounce rate?

Our threshold of allowed bounced emails is 5% of the sent emails.

If there are more than 90 emails sent in the last one hour, we are allowing a bounce rate lower than 5%. This means that we are allowing you to send 90 ignored email, but starting with email number 91, if the percent of bounced emails is >=5%, then your account will be blocked.

How are we treating each particular case?

If you are a free user and if you reach the maximum allowed threshold of 5% bounced emails, your account will be blocked. In this case, you need to get in contact with Customer Care.

If you are a premium user in day one and two of your lifetime and you reach 5% bounced emails, then your account will be blocked. You can sort this out by getting in contact with Customer Care.

If you are a premium user and your account is older than 3 days, then all email notifications from any form will be blocked. Additionally, you are going to receive an email information about the form that caused the high bounce rate.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
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You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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