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How to remove empty form fields in your Email Template when receiving submissions

Surely you had some experiences with some users, who didn't fill out all your form fields, to which you received email notifications containing a… Read more

How to pass the Reference ID to the redirect URL?

Each submission can have a unique reference ID that can be enable in the Settings - Notifications - Form Owner Options section. After submission, you can redirect users… Read more

Can I redirect to a report after submission?

Yes, you can redirect users to a form report after they have filled out and sent the form. This can be either the default… Read more

SMS Notifications

You can receive SMS notifications when new submissions are sent through your forms. This way, you will be aware at any time and anywhere… Read more

Should I send email notifications in HTML or as plain text?

The difference between HTML emails and plain text emails is, well, the fact that the former contain HTML code + text, whereas the latter… Read more

What is an autoresponder/confirmation message?

The autoresponder (or confirmation message) is a message that is sent to form users when they hit Submit. The autoresponder content can be anything… Read more

Step-by-step Notifications

Here is a breakdown of the Settings → Notifications section. We know there are many settings there that can be adjusted, so let's make… Read more

Can I track form activity with Google Analytics?

Yes, you can. Go to Settings - Notifications and, under Form Owner Options, enable the option Insert Google Analytics code on the page. Provide your Google… Read more

What type of notifications can be triggered at form submission?

There are four types of notifications that can be triggered when the form is sent, namely: form submission, copy to the sender, autoresponder /… Read more

Can I add two email addresses to one custom notification?

Yes, you can. When you've got many custom notifications to set up, you may need to add two email addresses when creating a new… Read more

My custom email template does not work. Why?

There are two main reasons why email templates might look weird in your inbox:1. Form fields have been changed. When building a custom email… Read more

Can I take form submitters to a page on my website after they have filled the form?

Sure. In the Settings section, Thank you Page subsection, select the second radio button: Redirect to a web page. Paste the URL in the box and… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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