Exact matches only
Search in title
Search in content
Search in posts
Search in pages
How to include timestamps in email notifications?

A timestamp is a sequence of characters or encoding information that details the date and time an operation was made. You can include timestamps… Read more

Do custom notifications work with the resend option?

Custom notifications do not work together with the resend option if you have not set all the email recipients from Notifications to be notified… Read more

How to send notifications in HTML format or as plain text?

You can set up all of your notifications to be sent in HTML format or as plain text (email notification, autoresponder, copy of the… Read more

How to receive notifications through your own SMTP server?

The SMTP feature is available for the Gold plan or higher. With this feature you can send notifications on submissions without the address… Read more

How to redirect users to a web page after submission?

You can redirect users to a web page URL after submitting your web form. To do so, go to the Settings → Thank You… Read more

How to include images in the notification email and autoresponder?

If you're using the default template, you'll need to create a new template in order to be able to include images in the notification… Read more

How to change the column width in Email Notifications?

Unfortunately, the Default Template can't be modified. Instead, you can create a customized email template and include whatever element you want, or create a… Read more

How to exclude unticked checkboxes from Email Notifications?

By default, even though not all the checkboxes of the multiple choice field have been selected on your form, they will still appear in… Read more

How to create email whitelists to save important messages

Let's say you were waiting for some important messages, but none of them arrived in the inbox of your email account. It's not because… Read more

Can I set checkboxes on one line in my Email Notifications?

Yes, you can. You can include all the checkboxes of the multiple choice field on one line in your Email Notification. To do so,… Read more

Can I delete autoresponders I don’t need anymore from my web forms?

Yes, you can delete autoresponders in your 123FormBuilder account. If you no longer need an autoresponder, go to your Manage Autoresponder panel, within the… Read more

Can I receive my email notifications in PDF?

Yes, you can request a copy of the email template into a PDF file - but only if you have a Gold subscription or… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

Can't find what you're looking for?