I cannot connect the Zoho CRM app to my account. Why?

If you want to add the Zoho CRM app to your online form, but have troubles connecting the app to your account, it’s because you’ve exceeded the number of tokens available in Zoho. If you use your Zoho tokens for other platforms or applications aside from 123FormBuilder, this issue might occur. The maximum number of tokens available in any Zoho CRM account is 10, so if you exceed this number, you will not be able to connect your account and finish the 123FormBuilder – Zoho CRM integration for your online form.

If you’ve exceeded the number of tokens, you can log into your Zoho CRM account and follow the steps below:

1. Go to My Account – it’s located on the top right side of the screen when pressing your avatar.

Zoho CRM - My Account

2. Next, head over to Active Authtokens.

Zoho CRM - My Account

Note: Without the use of a token, the 123 web form builder cannot facilitate the form data transfer from the online form to your Zoho CRM.

Zoho CRM - Settings - Active Authtokens

3. Within the list of tokens, use the checkboxes on the left side to select the token you want to delete. Be sure you delete those tokens you do not need anymore.


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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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