If you want to add the Zoho CRM app to your online form, but have troubles connecting the app to your account, it’s because you’ve exceeded the number of tokens available in Zoho. If you use your Zoho tokens for other platforms or applications aside from 123 Form Builder, this issue might occur. The maximum number of tokens available in any Zoho CRM account is 10, so if you exceed this number, you will not be able to connect your account and finish the 123 Form Builder – Zoho CRM integration for your online form.
If you’ve exceeded the number of tokens, you can log into your Zoho CRM account and follow the steps below:
1. Go to My Account – it’s located on the top right side of the screen when pressing your avatar.
2. Next, head over to Active Authtokens.
Note: Without the use of a token, the 123 web form builder cannot facilitate the form data transfer from the online form to your Zoho CRM.
3. Within the list of tokens, use the checkboxes on the left side to select the token you want to delete. Be sure you delete those tokens you do not need anymore.