Integrations & Payment Collection

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The submission set to be delivered after payment does not arrive. Why?

Sometimes, in PayPal order forms, when you send an email after the payment, the submission does not arrive in your inbox at all. In… Read more

Do my clients need a PayPal account or can they pay with a credit card?

PayPal Account Optional allows customers to complete website payments with PayPal even if they don’t have a PayPal account. To use this feature, you… Read more

I get a MailChimp error. How to solve it?

There are several reasons for which you might be getting MailChimp error messages in your email box.The most common errors refer to the First… Read more

For the integration with Twitter, I get an error message saying Status is a duplicate. What to do?

When your Twitter integration returns this error, it means that the custom message set to be tweeted from your account when somebody fills out… Read more

My form – Twitter integration does not work. How to fix it?

Especially if you see the message Returned error message: Status is a duplicate, it means that the custom message set to be twitted from… Read more

What is the SalesForce Authentication Token and how to reset it?

Your SalesForce account has an associated Authentication Token. This is a key that changes when you change your password. In order to integrate your… Read more

How to add a mailing list opt-in checkbox to my form?

After you've integrated your form with SalesForce, MailChimp, AWeber, VerticalResponse, Top Producer or iContact, you can add an opt-in checkbox to your form. Like… Read more

Pipeline Deals

Integrate your forms with Pipeline Deals to have People and Deals added to your Pipeline Deals lists at every form submission. Go to Applications,… Read more

Constant Contact

Email marketing campaigns allow you to connect easily with customers. With Constant Contact, you can create effective email marketing campaigns quickly. The only thing… Read more

Zoho CRM

The integration of 123 Form Builder with Zoho CRM allows you to send leads, contacts, and company information to your Zoho CRM account. Zoho… Read more


The integration of 123 Form Builder web forms with the Zendesk help desk picks up and sends support tickets to the Zendesk interface, where… Read more


To enable the integration with AWeber and send contact information straight to your AWeber lists, go to the Applications section in your 123 Form… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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