Use the 123FormBuilder – integration to receive tickets directly through form submissions. It’s easy to set up and you do not need to do anything else besides following the steps below:

1. In My Forms select the web form that you want to integrate with your account.

2. Go to Settings.

3. Hit the 3rd Party Apps tab on the left.

4. Browse the applications list for the app.

integrate with web forms

5. Hover over the logo and hit Add.

123formbuilder integration

6. The app will appear under the list, as seen here: form integration

7. Enable the Custom Domain option if your domain doesn’t contain the brand name, or leave the option in its default state. web form integration for custom domain

8. Next, type in the name of your domain in the text box and hit the Connect button. integration app for web forms

9. You’ll be redirected to enter the credentials of your account, if you’re not already logged in

10. You’ll need to grant access to 123FormBuilder, more specifically – your form, to send submissions to your account.

connect web form with

11. You are now redirected back to 123FormBuilder where you must map fields and adjust other settings in the customization lightbox.

123formbuilder integration setup

Note: Mandatory fields are email and message.

Associate your default and custom fields from from the left with your form fields on the right.

12. Fill in the Error Handling box with your email address to get notified if a bad connection occurred with one of your tickets. By default, it’s set with the email address of your 123FormBuilder account, but you can change it at any time.

13. Press Save to complete integration.

Now you can receive tickets in your account from the submissions that are sent from your online form. If you require more assistance, don’t hesitate to contact us.

Olivian Stoica
Olivian Stoica
Oli's enthusiasm for helping our fellow users led him to write thorough know-how articles and tutorials that would make form building a bliss on 123FormBuilder.

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