Integrations & Payment Collection

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How to set up custom fields for SalesForce?

You can associate Salesforce custom fields with the fields in your form. Follow the simple steps below: Create the custom fields in your SalesForce… Read more

The Google Docs (Drive) integration doesn’t validate my login data. Why?

Your Google Docs (Google Drive) login data is correct, but the application box still returns a validation error when you try to save your… Read more

How to specify the lead type in my Top Producer account?

A form that is integrated with your Top Producer account can send information about the lead type that is generated at form submission. To… Read more

How to process online payments with Stripe Payments Gateway

The 123 Form Builder – Stripe payment integration provides an extremely easy way to collect payments with your online order form. The best thing… Read more

Step by step guide on PayPal Payflow integration

An order form with PayPal Payflow integration allows customers to provide their payment details directly on your online order form. They will not be… Read more


Using the 123 Form Builder – Dropbox integration you can have the files uploaded by visitors through your form sent directly to your Dropbox… Read more

Step by step guide on PayPal Pro integration

PayPal Payments Pro allows you to accept payments directly on your online order form, without redirecting away from the page. Users will enter their… Read more

I get an error referring to the relay response. What to do?

If you get this error, it means that you need to add the URL of the page, where the payment is made, in… Read more

How to set up custom fields for Zoho CRM?

You can use the 123 Form Builder - Zoho CRM integration to set up Zoho CRM custom fields in a few simple steps. First,… Read more

Can I use Sage Pay as a payment processor?

Yes. After creating your order form, navigate to your Form Editor and select Sage Pay under the E-Commerce section. Below, in the payment gateway integration… Read more

Can I use Sisow as a payment processor?

Yes, you can integrate your payment forms with Sisow. Sisow supports iDEAL, DIRECTebanking, MisterCash, Webshop Giftcard, Podium Cadeaukaart. To enable any of them, navigate… Read more

The submission set to be delivered after payment does not arrive. Why?

Sometimes, in PayPal order forms, when you send an email after the payment, the submission does not arrive in your inbox at all. In… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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