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Error: Insufficient Privileges: You do not have the level of access necessary to perform the operation you requested

After installing the 123 Form Builder app and assigning the license, Salesforce users need to find our app in App Launcher and access the… Read more

[AppExchange – 123 Form Builder] Permission Sets

When the 123 Form Builder app is installed in a Salesforce instance, three permission sets are automatically generated: These permission sets refer only to… Read more

Duplicate management when creating records via 123 Form Builder

Duplicate records cause trouble for the business, as well as the admin. Clients may get angry if multiple sales reps contact them with the… Read more

[AppExchange – 123 Form Builder] Salesforce Queries

You can add queries to your online forms to search in your organization’s Salesforce data for specific information. Queries are more advanced lookups to… Read more

Error: The record could not be created in the [ObjectName] object. Reason: required fields are missing: [Field name]

The "required fields are missing" error indicates that there is a required field in your Salesforce object that has not been mapped or has… Read more

Error: This user has no write permissions

Why does it show up? This error shows up in the Form Editor if you recently accessed the 123 Form Builder app in a… Read more

Error: bad value for restricted picklist field

Why does it show up? The restricted picklist error means that the form is trying to create a record with a picklist value that… Read more

Error: The record could not be created in the [ObjectName] object. Reason: Use one of these records?

Why does it show up? The error message indicates that you have a Duplicate or Matching Rule active in your organization. The new record… Read more

Error: Value does not exist or does not match filter criteria

When/Why does it show up? The Salesforce default error message for an invalid filter lookup data is "Value does not exist or does not… Read more

Error: The record could not be created in the Attachment object – how do I fix it?

Why does it show up? When creating an Attachment in Salesforce, the body of the Attachment is a required field.Therefore, if you get this… Read more

Refresh token for 123 Form Builder app in Salesforce

123 Form Builder is an OAuth-enabled connected app integrated with Salesforce. It can access a subset of your Salesforce data after you explicitly grant… Read more

Prefill single choice and multiple choice form fields

In order for the prefill to work on these elements, the API Name of the Salesforce field values has to be identical to the… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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