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[AppExchange – 123FormBuilder] Wrong server selection: How to change it?

123FormBuilder is hosted on Amazon servers with two data centres: US and EU.

When you install our application in Salesforce you are prompted to select the server on which you need the account.

If you accidentally select the wrong one and you want to change this you need to follow the following steps:

  1. Reset your connection with our application
    In order to reset the connection you need to refresh your token. To do that, follow the steps explained in this article.

  2. Switch servers
    After refreshing the token when you access 123Formbuilder you’ll be prompted once more to select the server. Click now to continue on the correct server.

If your account doesn’t show up and you are still seeing the same screen, click on the Switch server text.

Important Note

Forms created on one server will not be accessible on the other server because they connect to different databases.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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