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Refresh token for 123 Form Builder app in Salesforce

123 Form Builder is an OAuth-enabled connected app integrated with Salesforce. It can access a subset of your Salesforce data after you explicitly grant app permission and obtain an access token. In this article, you will learn how to refresh the OAuth token.

OAuth 2.0 is an open protocol that authorizes secure data sharing between applications through the exchange of tokens. Therefore, the 123 Form Builder app needs a valid token in order to access the Salesforce data and to allow the set up of lookups and object mappings on the form.

If the token expires and you have lookup on the form, in View form you will most likely see a similar message:

error message

Tokens are set to expire as a security best practice, but you can refresh the token at any time. 

In order to see the Refresh token policy for the 123 Form Builder app go to Setup, search for Connected Apps OAuth Usage, find 123ContactForm, and click Manage App Policies.

manage apps

In the Manage App Policies screen, scroll to the OAuth Policies section. On the right side, you will see the Refresh Token Policy. If you need to change it, just click Edit Policies at the top.

refresh token policy

How to Refresh the token?

There are two possible ways of refreshing the token:

  • Per entire application
    – Go to Setup and search for Connected Apps OAuth Usage. Find 123ContactForm, click Block and then Unblock:
refresh per app
  • Per individual user
    – Go to Setup and select Users. Once you find the user hover the OAuth Connected Apps section. Find 123ContactForm and click Revoke:
refresh per user

Important note: Once the token is revoked (per entire app or individual user), you’ll need to access the 123 Form Builder app in order to Re-authorize it.

Search in the App Launcher for 123 Form Builder, click the app and go to the 123 Form Builder tab. Choose the server where your 123 Form Builder account is (US or EU) and Authorize the app.

authorize app
allow access

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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