Introduction

How to Set Multiple Fields on the Same Row in 123FormBuilder

You can incorporate more than one field in the same row using our form builder. This feature helps you structure forms precisely as you… Read more

My custom email template does not work on 123FormBuilder. Why?

There are two main reasons why email templates might look weird in your inbox: 1. Form fields have been changed. When building a custom… Read more

My 123FormBuilder ? Google Drive integration fails to work. Why?

If your 123FormBuilder - Google Drive integration fails to work, check that all your form fields are labeled. If at least one form field… Read more

123FormBuilder Payment Details

You can check your payments details by selecting your username and choosing the Account Details option within your form builder account. This will open… Read more

What 123FormBuilder account limits are reset monthly and when?

The only account limit that is reset monthly is the submissions limit. Unfortunately, other limits such as the file storage do not get reset… Read more

What happens when I change my payment details on 123FormBuilder?

When you update your payment details, the new method or details will be used for the next charges from then on. To change your… Read more

What features does each 123FormBuilder plan offer?

123FormBuilder is a user-friendly web form & survey builder for any type of business. There are four native service plans and custom corporate plans… Read more

What happens to my 123FormBuilder subscription if I cancel?

To cancel your subscription, you must follow our Terms of Service cancellation policy. Then, log into your form builder account, click on your username,… Read more

Why is my 123FormBuilder account suspended?

Collecting and managing data is a huge responsibility. 123FormBuilder is here to help you collect the data you need as easily as possible with… Read more

How to access our 123FormBuilder EU datacenter?

123FormBuilder is hosted on Amazon servers with data centers across the US and EU. Our form builder tool is already GDPR-compliant. However, if you… Read more

How do I request to permanently delete my 123FormBuilder account?

To permanently delete your account, send us your request at customercare@123formbuilder.com from the email address associated with the account. Once we receive the request, we permanently… Read more

How to view and download your 123FormBuilder invoices

In this article, we illustrate how to manage your payment details associated with your subscription and how to view and download your invoices. When you… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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