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What account limits are reset monthly and when?

The only account limit that is reset monthly is the submissions limit. Unfortunately, other limits such as the file storage do not get reset after a period of time. You can upgrade your subscription to receive more storage space, instead. If you have reached the maximum number of forms allowed per account, you can either delete some of your existing forms or upgrade your plan. Consult our features matrix to see what are your account limits and what plan suits your needs best.

The submissions limit is reset on the first day of each month. If you are using the Basic plan and have exceeded the limit of 100 submissions per month, you can still receive up to 20 submissions on the first month, but you’ll be asked to upgrade your account. Not doing so will lead the respective 20 submissions to be reported on the next month.

Each time a form user fills out your form, you receive a form submission. Basic accounts can receive at most 100 form submissions per month. The number of submission is calculated for all of the forms existing in an account, not separately. The submission counter is reset on the first day of every month. Therefore, if you create your free account on October 17, the counter is first reset on November 1 and, then, on December 1 etc.
If you exceed the submission limit in one month, the exceeding submissions will be carried over to next month. If the submission limit is exceeded repeatedly (for three months), the account is limited. Exceeding the submission limit results either in receiving incomplete messages or in having the account suspended and not receiving any messages. This can be solved by upgrading to a paid plan, where there is no submission limit.

Once you have upgraded your account, you will be able to receive more submissions, build more forms, store more files and many more.

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6 comments

  1. We are hosting a fundraising event and people use our entry form to enter. Received a message that submission limit was exceeded. What happens now with the exceeded entry forms that were submitted?

    Reply

  2. Hi there,

    I’ve have a notice appearing that states my account has been limited. Could you please clarify the meaning of this? We use this platform for our organisation’s competitions and don’t want entries to be paused at any stage as a result of this notice.

    Reply

    1. Hi Carly! Your organisation’s situation was already solved via email, however I want share you more details about what happened. Since you are a sub-user, you do not have access to the following details about your organisation’s parent/main account: file storage space, subscription details, payment method and details, monthly submissions counter etc. All this information is listed in the parent’s My Account section. The issue was that your organisation’s account has exceeded their upload storage limits. As previously mentioned, this situation was already handled via email with another colleague of yours. Everything is okay now, extra storage was registered on your account and the limitation was removed. If you consider that you need more upload storage in the future, please get in touch with us to increase your upload storage space. Have a great day and a productive week!

      Reply

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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