What account limits are reset monthly and when?
The only account limit that is reset monthly is the submissions limit. Unfortunately, other limits such as the file storage do not get reset after a period of time. You can upgrade your subscription to receive more storage space, instead. If you have reached the maximum number of forms allowed per account, you can either delete some of your existing forms or upgrade your plan. Consult our features matrix to see what are your account limits and what plan suits your needs best.
The submissions limit is reset on the first day of each month. If you are using the Basic plan and have exceeded the limit of 100 submissions per month, you can still receive up to 20 submissions on the first month, but you’ll be asked to upgrade your account. Not doing so will lead the respective 20 submissions to be reported on the next month.
Each time a form user fills out your form, you receive a form submission. Basic accounts can receive at most 100 form submissions per month. The number of submission is calculated for all of the forms existing in an account, not separately. The submission counter is reset on the first day of every month. Therefore, if you create your free account on October 17, the counter is first reset on November 1 and, then, on December 1 etc.
If you exceed the submission limit in one month, the exceeding submissions will be carried over to next month. If the submission limit is exceeded repeatedly (for three months), the account is limited. Exceeding the submission limit results either in receiving incomplete messages or in having the account suspended and not receiving any messages. This can be solved by upgrading to a paid plan, where there is no submission limit.
Once you have upgraded your account, you will be able to receive more submissions, build more forms, store more files and many more.
6 comments
Leave a Reply
Similar Articles
Frequently Asked Questions
Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.
We are hosting a fundraising event and people use our entry form to enter. Received a message that submission limit was exceeded. What happens now with the exceeded entry forms that were submitted?
Hi Jolene, the entries will be carried over to the next month. Please check this article for more details: What to do about my 100 submissions limit
Hi there,
I’ve have a notice appearing that states my account has been limited. Could you please clarify the meaning of this? We use this platform for our organisation’s competitions and don’t want entries to be paused at any stage as a result of this notice.
Hi Carly! Your organisation’s situation was already solved via email, however I want share you more details about what happened. Since you are a sub-user, you do not have access to the following details about your organisation’s parent/main account: file storage space, subscription details, payment method and details, monthly submissions counter etc. All this information is listed in the parent’s My Account section. The issue was that your organisation’s account has exceeded their upload storage limits. As previously mentioned, this situation was already handled via email with another colleague of yours. Everything is okay now, extra storage was registered on your account and the limitation was removed. If you consider that you need more upload storage in the future, please get in touch with us to increase your upload storage space. Have a great day and a productive week!
Hi,
Will i receive a notification when I reach the 100 submissions limit?
Thanks.
Hello Sophia,
Yes, of course. You will receive an email notification before reaching your submission limit.
If you have any other questions, please make sure to contact our support team at support@123formbuilder.com, or via our contact form.
Thanks!