Generic selectors
Exact matches only
Search in title
Search in content
What does ‘No backlinks to 123 Form Builder required’ mean?

On the Free plan, users are required to keep a link to 123 Form Builder at the bottom of their forms. Starting with our… Read more

How is the All Forms chart option calculated?

For each option in your dashboard chart, we consider the submissions made through a form. When you select the All Forms option, we add… Read more

Where are those messages from my account coming from?

Red messages are high priority messages coming from us. We show them to you when your account is in some kind of trouble: your… Read more

Recent Activity

In this section, you can see your form activity summary grouped by day, week, and month. For better accessibility, your first 10 and 20… Read more

Form Statistics

Form Statistics are a visual representation of your form submissions. You will find here 2 sections, each of them highly customizable in terms of… Read more


This section is very important because we use it to communicate with you. It includes 3 types of messages: high priority alerts like "Your… Read more

I removed the link to your site from my form. What to do?

The backlink to 123 Form Builder must be present in your forms if you are on the Free plan. In case you have removed… Read more

What features does each service plan offer?

123 Form Builder is a user-friendly web form & survey builder for any type of business. There are 3 native service plans and custom… Read more

I can’t remember my login information. What to do?

If you've forgotten your login information, here's how you can retrieve it: For your username, contact us from the email address associated with your account and… Read more

How to change my username?

If you want to change your 123 Form Builder username, contact us and tell us what your current username and your desired new username… Read more

What happens when I change my payment details?

When you update your payment details, the new method or details will be used for the next charges from then on. To change your… Read more

Can I set emails to display my own timezone?

Yes, you can set your own timezone in My Account → Change Account Details. In the dropdown labeled Timezone, choose your time/region option. This… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

Can't find what you're looking for?