Product field

123FormBuilder is excited to announce the release of our latest feature – the Product field! This new feature makes it easier than ever for… Read more

Can I log in with my Google ID and password?

Yes, you can log in using an open ID. We offer the possibility to connect your Facebook and Google+ accounts. Select your username in… Read more

Can I publish two forms on the same web page using 123FormBuilder?

Yes, you can. Keep in mind that the Knowledge Base refers to web forms published on regular web pages, using the Publish → Embed form… Read more

Can I set form emails to display my own timezone?

Yes, you can set your own timezone in your form builder account. Go to My Account → Change Account Details. In the dropdown labeled… Read more

Can my visitors upload files using my contact form on 123FormBuilder?

Yes, your visitors can upload files using your contact form. Use the File/Image upload field to receive files from your website visitors. Go to the… Read more

How does 2Checkout handle 123FormBuilder subscriptions?

2Checkout is the payment processor we use to charge our paying subscribers. It's best known to serve and deliver eCommerce services to individual customers… Read more

How many login attempts does 123FormBuilder allow?

We allow four login attempts, to prevent accounts from being abused by other people. If you fail to type in the correct password on… Read more

How to downgrade the 123FormBuilder application for Wix?

If you need to cancel the subscription for the Wix Starter Plan, the upgraded version of the 123FormBuilder app for Wix, follow the steps… Read more

How to encrypt form data on 123FormBuilder?

Data encryption is an easy way to secure your form data within your 123FormBuilder account against attackers. You'll also need this feature if you… Read more

How to manage 123FormBuilder account subscriptions?

Once you have purchased a subscription on our platform, you can start using all the available features included in your plan. You will be… Read more

I can’t remember my login information on 123FormBuilder. What to do?

If you've forgotten your login information, here's how you can retrieve it: For your username, contact us from the email address associated with your account and… Read more

My custom email template does not work on 123FormBuilder. Why?

There are two main reasons why email templates might look weird in your inbox: 1. Form fields have been changed. When building a custom… Read more


Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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