Browse categories

My Account

Exact matches only
Search in title
Search in content
Search in posts
Search in pages

What happens to my subscription if I cancel?

To cancel your subscription, you must follow our Terms of Service cancellation policy. Log into your 123FormBuilder account, then go to My Account – Account Details and click on the Cancel Subscription link.
Cancel 123FormBuilder subscription
Next, you will be prompted to complete a 2 minute survey.
Since you paid for your subscription, you can still use the subscription’s features until the end of current billing period, even if you have cancelled. The cancellation request will take effect immediately and the account will be downgraded at the end of current billing cycle (next renewal date).
For example, if you purchased our Yearly Platinum Plan and cancelled after 10 months, you still have access to the Platinum Plan for another 2 months. After 12 months, you will no longer be charged by our system. Your account will be downgraded to our Basic/Free plan after that. Since you will be downgraded to the Basic plan, you have to manually remove all the features that are not available on the Basic plan.

When cancelling, you can choose to keep all your data safe until you need it again by activating the Dormant plan and paying a monthly fee. Otherwise, all your data will be deleted in 30 days after the last payment or cancellation, whichever happens last.

In this article are listed the features that you need to remove in order to comply with our Terms of Service.

Note If you intend to use our services again, you don’t have to delete the advanced features from your forms. Your account will be restricted, but the system will remove the limitation when you upgrade again to the corresponding paid plan.

Related Articles:

SIGN UP FOR FREE

Leave a Reply

Your email address will not be published. Required fields are marked *

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

Can't find what you're looking for?

Contact our support team