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Why is my account suspended?

Collecting and managing data is a huge responsibility. 123 Form Builder is here to help you collect the data you need as easy as possible, while also keeping the integrity of our business.

This being said, we have a strong no abuse policy when it comes to collecting sensitive information from your users. We use both human review and an automated system to track down forms that are collecting data for phishing purposes. Such forms don’t need to be published in order to be suspended, our system scans them as soon as they are created.

Forms that are breaching our Terms of Service display the following message:

form suspended message

Certain information can’t be collected under any circumstances:

  • Credit Card details.
  • Passwords.
  • Account credentials.

If you need to collect payments from your customers, we offer several user-friendly payment processors that you can integrate into your forms. For assistance in setting up the payment processor of your choice, please contact us.

For example, when you create a registration form, you will need to clearly specify that users need to “Create a new password” or “Create a Username”. The password field can’t be placed below an Email field.

Using logos of well-established companies and impersonating them for advertisement purposes is also strictly forbidden. We don’t tolerate forms that advertise fake offers, fake job advertising, or any other type of tricks.

There might come a time when you need to collect certain sensitive information from your users, such as ID’s, Social Security Numbers and Passports, just to name a few. Any data that could potentially be used to identify a particular person is classified as Personally identifiable information, or PII.

Collecting such information is allowed only if you add an extra layer of security over the data at rest by enabling the Data Encryption feature on your account. This feature is available starting from our Team Plan.

For collecting medical information our custom corporate solutions can offer you HIPAA compliant forms. Get in touch with our Enterprise team for more information.

Another situation that can get your account in trouble is if you have purchased your subscription using a stolen credit card. In such cases, your payment is marked as suspect, rejected by our partners from 2CheckOut and the account is automatically suspended.

Important note: Accounts that are using forms reported by companies whose image has been affected for using their brand or by entities that handle internet security will be permanently suspended, whether they are using the Free plan or a paid subscription. In this situation, the account can’t be reinstated.

If you believe that your account has been wrongfully suspended, please contact us.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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