Google Sheets integration not working


Asked on April 25, 2023 3:02 PM

Hi our google sheets integration has stopped working. I have disconnected it and reconnected it a few times but it is still not working. I tried submitting test forms and they are still not populating on the spreadsheet.

Georgiana B

Answered on April 25, 2023 4:17 PM

123FormBuilder Support
Hi Melisa, 
Thank you for reaching out to us. 
Indeed, there are actions that may mess up the Google Drive integration
To fix this, please make sure that you completely remove the integration, not only disable it, clear the cache and cookies of your browser, and add it back. By following these steps, a new spreadsheet should be created.
In case any other assistance is needed, please let us know.