Frequently Asked Questions

How to customize the template?

Achieve customer service excellence with this online customer service questionnaire template. No technical expertise is necessary: just drag and drop questions to adjust the content to your needs. Maybe use Likert scales to give your audience more options. Of course, submission notifications are sent in real-time to as many recipients as you choose.

How to publish the template?

Just copy and paste to publish your customer satisfaction evaluation on your website, post it to your social network profile, or send it to your mailing list. Moreover, relax knowing the customer experience questionnaire design holds its own on just about any browser or screen resolution and enables respondents to fill in your survey on mobile.

How to collect and manage data?

All responses to your service quality questionnaire are stored in a secure database. Consequently, you can export it to CSV, Excel, and PDF. Besides, you can feed it into third-party apps such as Salesforce or Dropbox. Or work directly in 123FormBuilder to generate graphs and charts from customer service report results.

How to optimize processes?

Truly, your clients are your most valuable consultants! So let their feedback coach you toward the best possible customer experience. Therefore, creating a customer satisfaction report online gives you get the best of both worlds: an overview of overall satisfaction and a closeup view of individual client feedback.

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