I need to send the form with a specific status


Asked on November 3, 2022 2:39 PM

My form is a tech support form. I am sending the form to Zendesk. When the form arrives at Zendesk it is showing a status as open. I need it to show a status of New. How do I change that?

Thank you,


Simina D

Answered on November 3, 2022 8:24 PM

123FormBuilder Support
Hello Erik,
Thank you for contacting us.
You can change the status in the Zendesk integration → Customize section.
Please find below two screenshots to guide you:


Please do not hesitate to contact us for further assistance, we are always ready to help.