divs
What is 123FormBuilder?
123FormBuilder is a free online form builder which helps you create online forms without writing a single line of code.
POPULAR ARTICLES
- How to create a contact form as easy as 1-2-3
- Field Validation on 123FormBuilder
- Does the form editor have real-time preview?
- How to customize the Thank You page?
- Can I receive my email notifications as PDFs?
- Request approvals through your forms
- How to use conditional logic to show/hide fields?
- Can I use multiple payment gateways?
- Changing the Form Logo on 123FormBuilder
- Managing form submissions
123FormBuilder /
Answers /
Forms submissions not coming through to email
Forms submissions not coming through to email
Info
Asked on October 6, 2022 8:44 PM
Ana Maria B
Answered on October 6, 2022 9:25 PM
123FormBuilder Support
Hello,
I have had a look on your forms and it seems you are using your own email address as the sender for all notifications.
Because we are the real sender of the email notifications, they are sent from the noreply@123formbuilder.com email address by default. Using your own email address under the From Email section, you are masking the real sender.
To make sure that you and your customers are receiving the email notifications, you simply need to replace your own email with ours.
Would it be better for your business to use your own email address as the sender of those notifications?
I look forward to hearing back from you!
I have had a look on your forms and it seems you are using your own email address as the sender for all notifications.
Because we are the real sender of the email notifications, they are sent from the noreply@123formbuilder.com email address by default. Using your own email address under the From Email section, you are masking the real sender.
To make sure that you and your customers are receiving the email notifications, you simply need to replace your own email with ours.
Would it be better for your business to use your own email address as the sender of those notifications?
I look forward to hearing back from you!
I have tried creating new a new form and the same problem.
No submissions are coming through to the email. I can only see them if i log onto the dashboard.
Do i need to close this account and start again?