File upload doesn't work


Asked on August 25, 2022 6:33 PM

When I click the button to upload a file, I can navigate through folders but all the files are grayed out and can’t be uploaded. I have it set to allow any file type.

Gabriela B

Answered on August 25, 2022 9:12 PM

123FormBuilder Support
Thank you for reaching out to us.
When having Allow multiple filesAllow folder upload enabled on the File Upload field, you will only be able to upload folders from your device, and not files.
As seen in the image below:

If you want your users to select and upload multiple files and not just folders, do make sure the option Allow folder upload is disabled.
Please let me know if you need further assistance.