Conditional autoresponder

Laurence

Asked on August 24, 2022 12:43 PM

I would like to send an auto response email to customers based on selection in a dropdown menu

Vlad R

Answered on August 24, 2022 4:12 PM

123FormBuilder Support
Hello,
 
Thank you for reaching out to us.
 
Yes, of course, this can be achieved by using conditional logic for email notifications based on the Dropdown field selections.
 
To set up conditional logic, you will need to go to the Notifications section and click on Add rules where you list your form’s recipients. As seen below:
 

 
If you have any other questions, please let us know.

Laurence

Answered on August 25, 2022 7:17 AM

Hi there,
Thanks for the response but it’s not the recipient that must change, it’s the auto-response email that must change depending on the dropdown menu selection.
So what we want is to provide specific information to customers depending on which country they are located in. If they select South Africa, they get auto-responder no. 1, if they select international, they get auto-responder no. 2.

Vlad R

Answered on August 25, 2022 7:02 PM

123FormBuilder Support
Hello,
 
Thank you for getting back to us.
 
Yes, this can be achieved with conditional logic as well. But, in this case, separate email templates would need to be set up, with each notification being triggered by a rule based on the dropdown selection to the same email recipient. 
 
For example, auto-responder no. 1 is sent to email address 1 when South Africa is selected and auto-responder no. 2 is sent to the same email address 1 when the international option is selected. As shown below:
 

 
If you have any other questions, please let us know.

Laurence

Answered on August 26, 2022 8:40 AM

Hi Vlad,
Thank you very much for your assistance with this!
Works perfectly.

Vlad R

Answered on August 26, 2022 1:54 PM

123FormBuilder Support
Hello,
 
You’re most welcome. I’m glad to hear everything is working.
 
Please don’t hesitate to reach out if you ever have any questions, or need any assistance.