Customer Satisfaction Survey Template

This free customer satisfaction survey is a ready-made template for marketing and research departments. Use this customer feedback survey to reach back out to customers, calculate your NPS (Net Promoter Score), develop new products, measure customer loyalty, and measure your progress in order to build a successful business. Create an account and customize this template easily using our survey software.

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This customer satisfaction survey template has 123 Form Builder behind it

Sign up and create any questionnaire you need for your customer satisfaction survey
Save responses in a secure cloud-based data table
Aggregate reponses in real-time custom reports

Receive and send custom emails
Connect your survey responses to a CRM or other third-party tool

Step one: Copy this survey form template in your 123 Form Builder account, customize it using our advanced form builder, and publish it online.

Step two: Collect survey responses and aggregate them in custom reports with tables and graphs that you can easily build in the Reports section of this form.

Time to get those valuable customer insights.

Frequently Asked Questions

What is a customer satisfaction survey?

A customer satisfaction survey is a research method that businesses use to collect customer sentiments regarding their products or services. It consists of a set of questions that customers answer and that aggregated into reports show some strengths and weaknesses of the organization. The best way to conduct a customer satisfaction survey is to create an online form that can automatically generate reports based on the answers that the customers give. Hey, guess what – we’ve got a form template for you. Get it now!

How can I write a customer satisfaction survey?

You can start with simple questions and leave the complex ones at the end. Be sure to avoid these common customer satisfaction mistakes. The best way to conduct a customer satisfaction survey is by doing it online. With 123 Form Builder, it’s simple! You just create a free account, import this template, and adapt the questions with your keyboard. No coding needed, just drag-and-drop and copy-paste to share the survey where needed. And, before you know it, you’ll be able to generate reports with your customers’ responses.

How do you create a customer satisfaction survey?

To conduct a successful customer survey, you have to know from the get-go what kind of information you want to collect. Use one of our free templates to get started and measure customer satisfaction with your company, product, and services.

What should a customer satisfaction survey include?

Keep your customer satisfaction survey short and limit the number of open-ended questions. Use skip logic to allow your customers to answer questions about products or services they’ve used, and gain insights for improvement.

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