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Customer Satisfaction Survey
What are customer satisfaction surveys? They are customer feedback assessments that business owners use in order to reveal customer expectations and improve customer retention. They consist out of a set of questions related to motivation and buying experience. After collecting responses, the survey data is included into a report that highlights the company's overall customer relationships.
By best practices, a customer satisfaction survey has to include closed questions, as they are easy to answer to and take less time to complete. Because customers lose interest in filling in your satisfaction survey or feedback form if it takes too much of their time. Creating specific customer satisfaction surveys helps you gauge customer relationships in certain areas. If you've recently launched a new product, you should ask your customers what they think about it. Effective customer satisfaction surveys are the ones that work on any device.
The time when customer feedback was provided on paper is long gone. An online customer satisfaction survey is better. And you don't have to worry about coding it because with 123FormBuilder you don't have to.
Get our customer satisfaction survey template for free and modify it as needed in your account.Learn about your customers' experience, evaluate customer expectations and improve your customer retention as easy as 1-2-3!
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