Free Customer Satisfaction Survey Template

What is a customer satisfaction survey?

A customer satisfaction survey is a research method that businesses use to collect customer sentiments regarding their products or services. It consists of a set of questions that customers answer and that are aggregated into reports, showing some strengths and weaknesses of the organization. The best way to conduct a survey is to create an online form that can automatically generate reports based on the customers’ answers. Hey, guess what – we’ve got a form template for you. Get it now!

How can I write a satisfaction survey?

You can start with simple questions and leave the complex ones at the end. Be sure to avoid these common customer satisfaction mistakes. The best way to conduct a customer satisfaction survey is by doing it online. With 123FormBuilder, it’s simple! You just create a free account, import this template, and adapt the questions with your keyboard. No coding is needed; just drag-and-drop and copy-paste to share the survey where needed. And, before you know it, you’ll be able to generate reports with your customers’ responses.

How do you create a customer satisfaction survey?

To conduct a successful customer survey, you have to know from the get-go what kind of information you want to collect. After that, use one of our free templates to get started and measure customer satisfaction with your company, product, and services.

What should a customer satisfaction survey include?

Keep your survey short and limit the number of open-ended questions. You can also use skip logic to allow your customers to answer questions about products or services they’ve used and gain insights for improvement.