Frequently Asked Questions

What is a customer satisfaction survey?

A customer satisfaction survey is a research method that businesses use to collect customer sentiments regarding their products or services. It consists of a set of questions that customers answer and that aggregated into reports show some strengths and weaknesses of the organization. The best way to conduct a customer satisfaction survey is to create an online form that can automatically generate reports based on the answers that the customers give. Hey, guess what – we’ve got a form template for you. Get it now!

How can I write a customer satisfaction survey?

You can start with simple questions and leave the complex ones at the end. Be sure to avoid these common customer satisfaction mistakes. The best way to conduct a customer satisfaction survey is by doing it online. With 123 Form Builder, it’s simple! You just create a free account, import this template, and adapt the questions with your keyboard. No coding needed, just drag-and-drop and copy-paste to share the survey where needed. And, before you know it, you’ll be able to generate reports with your customers’ responses.