To prevent form submissions from being flagged as spam in your Zendesk account, you’ll need to create a white list and add the 123 Form Builder domain. By doing this, all form data will be successfully saved in Zendesk as intended. To create a white list, log in to your Zendesk account and go to Admin → Settings → Customers.
Under end-users (customers), click the Whitelist box and type in our domain: 123formbuilder.com
Next, scroll down and press the Save tab. And that’s it! From now on, you will no longer lose tickets or other submissions that were submitted on your web forms.