Frequently Asked Questions

What is a return request?

When the customer is not satisfied with the product they received, they usually make a return request, seeking to give back the product and get a refund.

How do you respond to a return request?

First, confirm to the customer that you received the return request. Next, inform them of the following steps, such as shipping and refund details. Lastly, ask them why they’re returning the product if you haven’t done that in the return request form.

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