Frequently Asked Questions

Why do customers cancel my service?

This is a painful question for any business owner when a customer decides to cancel a service or subscription. The cancellation may be caused by numerous reasons and knowing them is crucial in order to succeed on the market. That’s where a customer cancellation survey may come in handy. Ask your customers for their feedback right after they cancel. Are you ready to apply the same approach to your business? 

How can I create a cancellation survey?

Use our cancellation survey template with your customers. Just import it in 123FormBuilder and customize it with our drag-and-drop form editor. Don’t have an account? No worries, you can create an account for free. You can change the questions in this template and make it as fitting as possible with your needs. 

How to publish the template?

Once you’ve customized the template to your satisfaction, easily generate an incorporable form link. Embed the link on your website, share it via email, or distribute it through other digital channels. Also, by making the survey accessible online, you ensure maximum visibility and participation from your audience. Our platform streamlines the publishing process, allowing you to reach respondents efficiently and gather feedback on cancellations effectively. With seamless integration options, you can deploy your survey across multiple touchpoints and engage with your audience wherever they are.

How can I collect & manage data?

Our platform utilizes robust encryption protocols to ensure the confidentiality and integrity of participant information. Moreover, you can store submissions automatically in a centralized database, providing real-time access to valuable data insights. With comprehensive data management tools, you can track participant demographics, monitor entry trends, and analyze campaign performance effectively. So, rest assured that your data is protected and compliant with privacy regulations, allowing you to focus on maximizing the impact of your giveaway promotion.

How can I optimize processes?

By analyzing survey data and identifying patterns, you can pinpoint common reasons for cancellations and implement targeted strategies to address them. Automation features streamline communication and resolution workflows, allowing you to respond to cancellations promptly and effectively. With our platform, you can track performance metrics, monitor trends, and make data-driven decisions to optimize your cancellation process continuously. By focusing on enhancing the cancellation experience, you can strengthen customer relationships and foster loyalty over the long term.

Read 123 Form Builder reviews on G2