Frequently Asked Questions

Why do customers cancel my service?

This is a painful question for any business owner when a customer decides to cancel a service or subscription. The cancellation may be caused by numerous reasons and knowing them is crucial in order to succeed on the market. That’s where a customer cancellation survey may come in handy by asking your customers for their feedback right after they cancel. Are you ready to apply the same approach in your business? 

How can I create a cancellation survey?

Use our cancellation survey template with your customers. Just import it in 123 Form Builder and customize it with our drag-and-drop form editor. Don’t have an account? No worries, you can create an account for free. You can change the questions in this template and make it as fitting as possible with your needs.