Frequently Asked Questions

What is a hotel guest survey?

Hotels run guest surveys when they want to learn more about their guests’ experience and understand their point of view on the hotel’s services. The survey is usually very structured; it uses a rating system that makes it easy for guests to give feedback and for hotels to process it and identify critical issues.

Why are guest surveys important?

Hotel guest surveys have always been a valuable tool to stay connected with guests and learn about their experience with your hotel’s services. It delivers helpful insights that can help you continuously improve your hospitality business and maintain a high level of customer satisfaction.

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