Customer Feedback Form – Features

  • Collect unlimited feedback from your customers
  • Generate visual reports with graphs and charts
  • Receive email and SMS notifications after each feedback submission
  • Connect the feedback data with other third-party tools
  • Extremely easy to use (you just grab it, customize it, and publish it).

Frequently Asked Questions

How do I create a customer feedback form?

Start by customizing this feedback form template with your questions and desired colors. Next, share it with your customers and start gathering feedback. No coding needed.

What should be included in a customer feedback form?

A customer feedback form should include questions that are valuable for your business goals. Don’t forget to mix up your open-end and closed-end questions, but don’t overdo it with the open-end ones. Likert scales are a great way to collect responses and draw conclusions. Some customer feedback questions that you can use:
What problem are you looking to solve?
Were you able to find the solution or information you were looking for on our website?
Did our product/service meet your needs?
Do you have other questions, comments, or concerns?
For more examples, check out our list of 100 customer feedback questions that will inspire you in creating your perfect customer feedback form.

Why are customer feedback forms SO important?

Customer feedback forms are essential for learning about the ups and downs of your business from your client’s perspective. Create visual-entertaining feedback forms with our form builder – 123 Form Builder. Start by customizing this feedback form template with your questions and desired colors. Next, share it with your customers and start gathering feedback. No coding needed. Not sure if you want to use this template? Then browse our feedback form templates for other examples. If you want to improve your customer feedback skills and gain more business, read our customer feedback guide and best practices.