Knowledge Base

With custom recipients, you can send email notifications to different addresses by using conditional logic. This feature is especially useful for users/companies that receive many emails. Sending emails directly to the department that should handle the issue helps fasten your business processes.

For example, company ABC has 3 departments: cars, motorbikes, and trucks. The company receives all form submissions to the same email address: contact@abc.tld. The ABC employee that handles the submissions sorts the emails and forwards car-related emails to cars@abc.tld, motorbike-related emails to motorbikes@abc.tld, and truck-related emails to trucks@abc.tld.

This is time-consuming and adds some delay to the reply action. By using custom recipients, company ABC will have the form submissions sent directly to the right addresses.

To start adding custom recipients in the form buider, go to Emails and click on Add rules where you list your form’s recipients.

You’ll see that the email address used to create your account is, by default, set to receive all submissions. Press Duplicate to create a new rule.

In the first dropdown list, you can select Send to or Only send to. If you select Send to, then the submissions that meet the conditions will be sent to both the primary email address and the one added afterward. If you select Only send to, then submissions will only be sent to the newly added address.

Type a new address in the text box and choose from the second dropdown list the field that will affect the behavior of the email notification. Then specify the conditions that it needs to meet.

E.g.: City – is – Boston. This means that the specified address will receive all submissions with Boston included in the City field.

Don’t forget to Save your changes from the Notifications page.

In order to use this option, you firstly have to create a quiz form. If you want to enable partial answers with deduction, head over to Advanced section and switch to Quiz tab. After ticking Enable partial answers, two options are available: With deduction/ Without deduction.

Unlike partial answers with deduction, partial answers without deduction do not cancel out correct answers when incorrect answers have been selected on the same question. If an incorrect answer is not selected, it’s considered a correct choice, therefore receives the same percentage rate as a correct answer. If an incorrect answer is selected, its percentage rate will be equal to zero.

To better understand how this works, divide 100 by the number of choices (answers) you have for a question. The result (as in X) represents the percentage rate of each choice. If an incorrect answer is selected, the percentage rate is zero, but when not selected, it’s X. For correct answers it’s the other way around: selected is X, but when not selected, it’s zero. Upon submission, the quiz will sum up the percentage rate of each choice of a question, giving a total that shows how well the recipient did on the respective question.

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In order to use this option, you firstly have to create a quiz form. If you want to enable partial answers with deduction, head over to Advanced section and switch to Quiz tab. After ticking Enable partial answers, two options are available: With deduction/ Without deduction.

In a quiz with partial answers with deduction, each selected incorrect answer cancels a correct answer in the same question. Points are harder earned this way.

Let’s say we have a question with four available choices. Only two of them are correct. If a correct answer is selected followed by an incorrect answer, the correct answer will not be taken into account. This means the respondent will score only 25% on the respective question. If the respondent chose the two correct choices and left out the two incorrect choices, he/she would have accomplished 100%.

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Form field instructions are the extra information you can add to a form field. This way, you can provide more context for your respondents.

You can also use this option to specify the exact input you require from them. All form fields that require user input have an instruction box where you can add some additional information.

In our form builder, all you have to do is to add the field you are interested in and in the left side panel, under Quick setup, you will find the Instructions box. Simply write your instructions there and they will appear under the label/field name.

If you want to translate the instructions, you can go to Translations from the left side panel, edit the language you are interested in and search for your instruction in the pop-up. All you have to do is to provide the translation for each instruction.

The label of a field can have different placement – you can place the label/field name inside the field, this making the form compact. The text will disappear as soon as your respondents will start to type their answer. This feature can be used for the following fields:

• Short answer
• Long answer
• Number
• Formula
• Email address
• Link
• Coupon

After adding the field to the form, you can find in the left side panel, under Options section, the Label placement. If you want to make the form compact, you can select the label placement to be inside the field.

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Show or hide form labels

To cancel your subscription, you must follow our Terms of Service cancellation policy. Then, log into your form builder account, click on your username, and select Account Details. Afterward, in the My Account section, click on the Cancel Subscription link.

To complete the cancelation request, you’ll need to answer a 2-minute survey.

Since you paid for your subscription, you can still use the subscription’s features until the end of the current billing period, even if you have canceled.

The cancellation request will take effect immediately. However, the account will be downgraded at the end of the current billing cycle (next renewal date).

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123FormBuilder is an online form builder with file upload functionality. Users can collect files from their respondents through form submissions by adding File upload fields to the form.

All supported file extensions of the File upload field are located in the Validation section, within the field’s options. To allow only certain file extensions to be uploaded, at File types accepted use the dropdown list to check the extensions you want to use.

Moreover, if you need a new file extension, simply click on Add.

Here is a list of the file extensions that the File upload field supports:

Additionally, you also have the option to reject certain files from being uploaded on your forms. Just check the File types forbidden dropdown list and tick the files that won’t be accepted on the form.

Similar to the File types accepted list, here you can also Add new extensions that your form shouldn’t accept.

When your form respondents upload a file extension that hasn’t been accepted, they will encounter the following error message:

To prevent them from receiving this error popup message, we recommend mentioning the accepted file types in the File upload fields Instructions box.

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The API key is a secret token that is used to identify the origin of a request. Each 123FormBuilder account has an API key. You can find it by selecting your username and then clicking on API Keys.

In case it’s not already displayed, you’ll need to generate it by pressing the Create now button. After you create it, you can copy it and also see how many API calls per day you can make.

You need this API Key in three main situations:

1. When you want to publish your forms on certain platforms, such as Joomla, or Sitefinity.

2. When you want to integrate your forms with certain 3^rd party apps (e.g. Zapier).

In your form’s Applications section, you can find the most used zaps between us and other applications.

Click on 123FormBuilder to open all the available zaps that you can create with us.

3. When you want to use our API in your own development endeavors. We invite you to browse our knowledge base for developers for more information.

For points 2 and 3, the number of API calls that you can use in a day is very important.

123FormBuilder is a user-friendly web form & survey builder for any type of business. There are four native service plans and custom corporate plans (Basic, Gold, Platinum, Diamond, and Enterprise).

The first plan is forever free, followed by the paid plans Gold, Platinum, Diamond, and Enterprise. Higher the plan, the higher the benefits. It all depends on what you are looking for.

We can help you find what you are looking for with an interactive pop-up where you can select the features you are interested in. Based on your selection in the left side panel, you will be prompted with the appropriate plan for you.

Now you are ready to create the form you have been looking for!

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Features list

Free plan features

Gold plan features

Platinum plan features

Diamond plan features

When you update your payment details, the new method or details will be used for the next charges from then on.

To change your payment details, select your username and click on Account Details within the form builder account. Afterward, select the Change Payments Details button. This will open your 2Checkout account.

Once the lightbox opens up in 2Checkout, you can change the credit card information.

After you entered the new details, go to My Products and click on the Renew now button.

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Your form asks you to log in to your form builder account if its activity is set to Active only for me.

With the Active only for me option, only you or your sub-users can view the form. Therefore, your website visitors will receive the following message:

To check your forms’ activity, go to your Form Editor and select the Schedule section. From there, you can change the status from Active for me & my team to Always active, for example.

There you can choose the option that best suits your needs. If you want everyone to be able to access your form at all times, select the option Always active.

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• Form Activity

There are seven types of email notifications that can be triggered when the form is sent. You can choose your preferred template from the Body dropdown in the forms Emails section. Below you can find further information about each email template.

1. Default notification template. This is the message that is sent to your email address and recipients when somebody fills out your form. By default, the recipient is the email address used to create your 123FormBuilder account. You can change it or add multiple recipients in Emails → Send to.

2. Default HIPAA notification template. Due to HIPAA privacy laws, this email notification will not contain any information submitted on your form. It will just inform you on which form you have received a new entry.

3. Payment template. Choose to thank your customers for their purchase with this email template which also includes the payment summary.

4. Approval request template. The approvers will receive an email with a link to review the submission entries.

5. Autoresponder template. Your users will receive a confirmation message letting them know that their submission went through successfully. You can also use this template to provide users with further information.

6. Copy of submission template. This is a copy of the form submission, the exact same submission that you are receiving.

7. Quiz template. Lastly, the quiz email template contains the quiz summary and the points/percentage obtained.

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