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Divider field

The Divider field can be found under Media & Structure section. Its role is to provide a structure to your form. You could use… Read more

Fields Insights

We are glad to announce that Fields Insights section is now available. As you got used to Form Insights section, you might wonder what… Read more

How can I personalise the link of my form?

You can personalise the link of your form in various ways, depending on your needs and use case. We will take them one by… Read more

GDPR agreement field

In order to request your respondents' consent on storing their data, we've created a brand new field - GDPR agreement field. It can be… Read more

Why do I have a high number of Users and Abandons on my form?

You've published your form and you have started to gather Insights data. But you've noticed that you have a high number of Users and… Read more

Autosave progress for respondents

What is autosave progress? In Advanced section, under Submissions tab, you have available a new feature called Allow autosave progress for all respondents.… Read more

Autosave progress FAQs

How can I disable or enable this option? Allow autosave progress for all respondents can be enabled or disabled by going to Advanced section.… Read more

Can I delete data from Insights?

You have asked, we have listened! You can delete data from Insights with the click of a button. Let's say you have tested your… Read more

Sisow FAQs

What is Sisow? Sisow is a Dutch payment service provider that offers various online payment methods to businesses in Netherlands and other European countries.… Read more

PayPal Payflow FAQs

What is PayPal Payflow? PayPal Payflow is a payment gateway that enables you to accept online payments, being a product offered by PayPal. PayPal… Read more

PayFast FAQs

What is PayFast? PayFast is a South African online payment gateway that allows you to accept online payments. It has become a popular payment… Read more

SagePay FAQs

What is SagePay? SagePay is a payment gateway that enables businesses to accept online payments securely. They are known for its ease of use,… Read more

Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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