How to set up the new Thank You Page

We are excited to announce the release of our revamped Thank You page, now available for all new forms created starting from May 23rd, 2024. We have provided more customization options, making it easier than ever to create a more personalized and engaging experience for your form respondents.

Forms created before May 23rd 2024 will continue to use the original Thank You page. We are currently working on a migration mechanism to make the new Thank You page available on all forms.

As before, start from the Create tab of our form builder and select Thank You from the left side panel. You’ll first notice a preview of the default Thank you message that now shows up when someone submits your form and a right-side panel with various options. Let’s dive into all the new settings.

New Thank You Page

Add media

The first thing that might draw your attention is the image. The Add media section on the right-side panel has the Image option selected by default, but you can also choose to display a Video instead. Just select the icon for the option you wish to use.

Add media

Adding an Image

To add your own image, first delete the default one by selecting the Delete icon on the right-side panel, then click on Browse. The formats accepted are .png, .jpeg, .gif, and .webp.

Delete image
Browse image

Once you upload your file, it will open in a new Crop & edit image editor from where you can further customize it to best fit your Thank You page.

Crop and Edit

The options you can use to edit your image are:

  • Crop: you can keep the Original aspect of the image or crop it to different ratios such as 16:9, 9:16, 1:1, or crop it into a Circle;
  • Zoom: use the icons or slider to zoom the image in or out;
  • Rotate: use the icons to rotate the image at 90 degrees or use the slider for in-between inclinations;
  • Flip: flip the image horizontally or vertically.

You can also drag the image in the canvas if you need to change its positioning. To go back to the original settings, select the Reset image button. When you are happy with your image, click on Save image to add it to your Thank You page.

Adding a Video

If you want to show a video instead, select the Video icon in Add media. A new field will show up where you will need to add the Video link. You can add links from YouTube and Vimeo.

Video link

There might be occasions when you don’t want to display any media. In that case, simply Delete the default image and customize the text if needed.

Customizing the text on the Thank You page

To change the text on your new Thank You page, go to the Title and Subtitle sections. Both sections provide the same text editor that allows you to:

  • Format your text to make it bold, italic, or underlined:
Text format

  • Change the text color:
Text color

  • Change the font size:
Font size

  • Add variables from your form for a personalized experience – select variables from a list of all input fields added to your form (be careful when you delete your form fields, as they will no longer appear on the Thank You page).
Add variables

  • Add URL to direct users to relevant content (your respondents will need to click the hyperlink to open the respective URL as they will not be redirected automatically):

Redirect to URL

The first option on the right-side panel is Redirect to URL, a premium option available starting from the Gold plan. If you have a lower plan, you will notice a premium icon that will help you upgrade your account on the spot to benefit from this feature.

Premium icon

Similar to the original Thank You page settings, you can still redirect your form respondents to a different website. Turn on the toggle to set up the redirect options.

Thank You page redirect

Start by adding the URL where you want to redirect your users upon submission in the field that opens.

Next, you will find the Title field, where you can add a name or short description for your link. You can also choose where you would like the link to open: on the Same page or in a New tab.

If your form is embedded on a website, the redirect URL will open in a New tab, regardless of your settings to open it on the Same page. This behavior has been implemented to prevent potential issues with websites that may block attempts to open a new webpage in the same tab.

Lastly, type in the Seconds until redirect. The default and minimum value is 5 seconds. Feel free to increase it if you have more information on your Thank You page. Alternatively, you can disable the Show ‘Thank you” Page toggle for the redirect to happen right after the form is submitted.

Additional options

There are 2 more options that you can enable for your new Thank You page: Go to URL and Fill again. Both are premium features included in the Gold plan and higher. You will find them in the Options section at the bottom of the right-side panel.


Go to URL

If you wish for your respondents to access a link at their own pace, enable the Go to URL toggle. Once enabled you can customize the Button text and add the Button URL.

Go to URL

Fill again

A new feature introduced with this update is Fill again. With this option enabled, users can reload the form and make a new submission. Here you can also customize the Button text.

Fill again

The color of the Go to URL and Fill again buttons is the same as the Submit button. You can change the color from Design → Quick Setup → Button color.

Button color

If your forms have certain features enabled, your users will not be redirected to the new Thank You page. The features are: Payments, Approvals, and Edit delivered submissions at a later time. We are working on making all pages customizable and appreciate your patience and understanding in the meantime.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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