If you have a 123 Form Builder free account on your Wix website and you choose to upgrade the website to a premium plan, the 123 Form Builder account will be upgraded to the Premium Wix plan, which is a paid plan with extra features that you may use.
However, if you log into that same 123 Form Builder account in another Wix website that is not premium, your account will be downgraded automatically, but not also the subscription. The subscription can be cancelled/downgraded as explained in our designated documentation.
Always make sure which 123 Form Builder account you are using on the Wix website that you are working on.
To activate the same 123FormBuilder account on multiple Wix webpages you will need one of our native paid plans. Check our our features list for more details.
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Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.
Recently added the 123form builder app for my wix site with hope to also collect payments. I was told 2 different things that on the one side since i have a premium account already i don’t’ have to pay for the upgrade and on the other hand i need to upgrade to the platinum account. I went ahead to tried to upgrade to the platinum account WITH a receipt from wix and even the money taken out of my account on the same day within the same hour and the app HAS NOT updated or allowed me to add the payment processing. I am extremely disappointed especially now that i have to dispute this charge for not working. This is ridiculous. Never again and will not be referring anyone to this app or site.
Hello, I am sorry to hear that you had this incident with our app. Please contact us via email at customercare@123formbuilder.com to further check your account’s subscription and rectify this unpleasant situation. W will solve this asap. Looking forward to hearing from you.
I have resolved the problem with the form not showing up on the page. But I am still on the free limited version despite upgrading the six plan to premium.
Hi, could you please send us an email at customercare@123formbuilder.com with the details about your account along with the Wix invoice in order to solve your account’s situation? Thank you and looking forward to hearing from you.
I have messaged your company twice in 1 week and no response. I still see the upgrade button on my account even tho I have wix business premium. My website has not yet launched.
Hello Amira! I checked and you already have a thread opened with one of my colleagues. If your Wix premium starter plan is not activated yet please send us the invoice received from WIX as a PDF to customercare@123formbuilder.com. We will need the invoice from Wix to be able to activate our Wix starter plan. Also, you can always start a live chat conversation with our customer care representatives for a quicker response. Thank you
I still seeing the upgrade button after purchasing.
Hello! The upgrade button will always be displayed on the main menu of our app for all users. I checked your account and everything is in order.
Hi, if I only buy a MONTHLY premium plan for WIX, will 123 form builder upgrade too? Or it just for Yearly plan ?
Hello Amigo,
If you plan on upgrading for just one month, the starter plan will automatically include the 123 App with the upgraded features as well. If you have more questions, please reach us at support@123formbuilder.com .
Hi,
I have tried to follow your steps but my Wix site is not linking to my 123 account. When I hit connect, I log in to my 123 account but nothing changes on the wix app – it just keeps asking me to connect. I really want to upload my custom RSVP form that I made – thanks to your program it’s beautiful and brilliant and I can’t wait to use it.
Hello Sarah!
I apologize for the late reply. Have you tried clearing the cache of your browser to solve the issue? If the problem still persists, please send us some screenshots or a video on how the app behaves in your Wix editor so we can investigate the issue and solve it as soon as possible. Our Support Team will receive your email at support@123formbuilder.com or you can contact us via our contact form.
Thanks!
How do I put my custom contact form on my wix page?
Hello Alvin!
Please follow our step-by-step guide on how to publish your forms on Wix at http://www.123formbuilder.com/docs/wix-forms/
For further assistance, don’t hesitate to contact our Support Team at support@123formbuilder.com or via our contact form.
Thanks!