123FormBuilder provides a dedicated app for Wix users, making it easier for them to manage their online forms directly through their Wix website. We also have a special subscription, the Wix Starter plan, which comes with certain restrictions.
If you have a 123FormBuilder free account on your Wix website and you choose to upgrade the website to a premium plan, the 123FormBuilder account will be upgraded to the Wix Starter plan.
You can also purchase the Wix Starter plan directly from our app.
The main restriction of the Wix Starter plan is that it can be used only on Wix, and on a single Wix website. If you log into your 123FormBuilder account on our platform or another Wix website, your account will be downgraded to the Basic free plan. However, your Wix Starter subscription will remain active. The subscription can be canceled/downgraded as explained in this article.
Therefore, always make sure which 123FormBuilder account you are using on the Wix website that you are working on. If your account is downgraded, you can reinstate your subscription by returning to the Wix website for which you have purchased it.
To use the same 123FormBuilder account on multiple Wix websites you will need one of our native paid plans. Check out our features list for more details.
Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.
Recently added the 123form builder app for my wix site with hope to also collect payments. I was told 2 different things that on the one side since i have a premium account already i don’t’ have to pay for the upgrade and on the other hand i need to upgrade to the platinum account. I went ahead to tried to upgrade to the platinum account WITH a receipt from wix and even the money taken out of my account on the same day within the same hour and the app HAS NOT updated or allowed me to add the payment processing. I am extremely disappointed especially now that i have to dispute this charge for not working. This is ridiculous. Never again and will not be referring anyone to this app or site.
Hello, I am sorry to hear that you had this incident with our app. Please contact us via email at firstname.lastname@example.org to further check your account’s subscription and rectify this unpleasant situation. W will solve this asap. Looking forward to hearing from you.
I have resolved the problem with the form not showing up on the page. But I am still on the free limited version despite upgrading the six plan to premium.
Hi, could you please send us an email at email@example.com with the details about your account along with the Wix invoice in order to solve your account’s situation? Thank you and looking forward to hearing from you.
I have messaged your company twice in 1 week and no response. I still see the upgrade button on my account even tho I have wix business premium. My website has not yet launched.
Hello Amira! I checked and you already have a thread opened with one of my colleagues. If your Wix premium starter plan is not activated yet please send us the invoice received from WIX as a PDF to firstname.lastname@example.org. We will need the invoice from Wix to be able to activate our Wix starter plan. Also, you can always start a live chat conversation with our customer care representatives for a quicker response. Thank you
I still seeing the upgrade button after purchasing.
Hello! The upgrade button will always be displayed on the main menu of our app for all users. I checked your account and everything is in order.
Hi, if I only buy a MONTHLY premium plan for WIX, will 123 form builder upgrade too? Or it just for Yearly plan ?
If you plan on upgrading for just one month, the starter plan will automatically include the 123 App with the upgraded features as well. If you have more questions, please reach us at email@example.com .
I have tried to follow your steps but my Wix site is not linking to my 123 account. When I hit connect, I log in to my 123 account but nothing changes on the wix app – it just keeps asking me to connect. I really want to upload my custom RSVP form that I made – thanks to your program it’s beautiful and brilliant and I can’t wait to use it.
I apologize for the late reply. Have you tried clearing the cache of your browser to solve the issue? If the problem still persists, please send us some screenshots or a video on how the app behaves in your Wix editor so we can investigate the issue and solve it as soon as possible. Our Support Team will receive your email at firstname.lastname@example.org or you can contact us via our contact form.