Error: We couldn’t load the form controls – No match found

After installing the 123FormBuilder app and assigning the license, Salesforce users need to find our app in App Launcher and access the app in order to authorize it.

Some users may encounter the following error when trying to access the app: “We couldn’t load the form controls”

When does this error occur? 

This error message appears when you are accessing Salesforce integration → Object Mapping section:  

Also, when attempting to add a Primary Object in the dropdown menu – where your Salesforce objects should be displayed – the No match found message is displayed:

Why does this error show up?

API access is required for 123FormBuilder to pull data from your Salesforce ORG and list the objects. When a Salesforce user profile doesn’t have this permission called API Enabled you’ll receive those error messages. 

How to solve this – Enable the API permission for the Salesforce user. 

Follow these steps to enable the API permission:

  • Go to Salesforce Setup – Users – Profiles 
  • Select your User Profile name 
  • Below the System category click on System Permissions 
  • Click on Edit. Tick the API Enabled permission.

Looking for more information on our integration with Salesforce?

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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