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Can users save and resume a form submission?

Yes, users can save an incomplete form submission and continue filling out the form at a later time.

In Settings – Notifications – Form Owner Options – Reply-to email select the email field that contains the user’s email address. The save for later link will be send by email to form respondents.

reply-to email

Next go to Settings – Advanced – Submissions and check the option Allow respondents to save the submission and resume later.

Save and Resume Form Submissions

A new button will show up at the bottom of your form: Save for later.

reply-to email

When clicking it, users will be given a link and instructions for using it.

Save and resume form submission

When accessing the link, users will see the form with the content they have already filled out. They simply need to continue filling out the form and click either Save for later either Send.

In the Submissions table you will notice a new column called Status. There you will be informed which entry is finished or incomplete.

Save and resume form submission

10 comments

  1. I have a form that i’ve enabled to allow respondents to save the submission and resume later.
    I’m looking to have their unique resume link mapped to a Salesforce custom field on their lead record. How would I achieve this?

    The link is being created but only shows in the form submission data in 123FormBuilder.
    There is not a 123FormBuilder field to map to a Salesforce custom field.

    1. Hello! The save for later link is generated after the submission and the data that is sent to Salesforce is from your form fields. Therefore, I am afraid that this information can not be passed into SalesForce since it is not on the form. For more information please contact us. Thank you!

  2. Hello:

    One of our customers got a problem when she saved her form. She told us that after she opened the saved form link and hit “Next page” button a popup came in saying “Error [object Object]”. We verified and it’s true.

    What could have triggered that error? Can the data she introduced be retrieved? Is there any way to save the form or she has to start to fill the form from scratch?

    Thanks.

    1. Hi Rafael! For this kind of situations, please address your need of assistance to our Customer Care team. Please provide them as many details as possible to start an investigation( steps to reproduce the issue, screenshots, etc). Get in touch with them directly from your account or from our Contact Page. They will be more than happy to assist you.
      Thank you!

  3. When you send an email with the link so customers can resume filling out their form, the address they receive it from is 123formbuilder. I would like to change that address to my address. I think they probably wont notice it in their in-box. How can we change that?

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