Third Party Apps

How to map multiple form fields on 123FormBuilder to the description area in Zendesk?

You can map multiple form fields to the description area of your Zendesk tickets created through form submissions.

In the Integrations section of your online form within the form builder, go to the Zendesk app, and hit Customize to open the customization lightbox.

Next, click on the text area from Description and use the dropdown displayed below to add the form fields you want. Select the field and click on Add to include the input of the field in the description area.

123FormBuilder Zendesk add multiple fields in description area
Repeat the steps each time you want to include another field from your online form. Exit the customization lightbox through the Save button.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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