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How to submit customer profiles in your Authorize.Net CIM using 123FormBuilder?

With the 123FormBuilder – Authorize.Net payment gateway integration you can create customer profiles in your Customer Information Manager from Authorize.net through form submissions, besides just having your form users pay the current order that they have submitted. You can later manage these customer profiles in your CIM as you want.

If not accustomed to the Authorize.Net payment gateway integration on our form builder, feel free to read our complete step-by-step Authorize.net documentation. By default, the CIM option is not enabled, but this can be easily done by ticking the Create a Customer Information Profile (CIM) option within the Authorize.net integration.

create customer information profile through form submission
CIM profiles include details such as payment, billing, and shipping information. When a form user submits your order form for the first time, a customer profile is created in your Authorize.net CIM. A customer profile contains payment and billing profiles. Whenever the same form user submits a new order, a new payment and shipping profile is created under the same customer profile.

If you’ve enabled the CIM option, you’ll find all of your customer profiles that have been submitted through your order form in the Tools → Customer Information Manager section of your Authorize.net account.

where to find customer information in authorize.net

Select a customer profile and use the View Profile link on top of the table to view the payment and shipping profiles of the respective customer.

authorize.net cim

Note: The billing address cannot be changed through form submissions, only manually within your CIM.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
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How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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