error codes: How to prevent them on your 123FormBuilder order form?

Once you have enabled the payment gateway for your online order form in your form builder account on 123FormBuilder, some errors might occur while your clients submit your online order form – error codes. This is caused by some of the settings you have set up in your account. But rest assured, this is a guide on how to fix these issues.

Typical errors that might appear are the following:

1. The referrer, relay response, or receipt link URL is invalid.

This error usually occurs when you have set up some URLs in your account, in the AccountResponse/Receipt URLs section. You’ll need to delete all URLs located there and see if the error persists.

123FormBuilder error codes

If the error still appears, it means you have one or more Silent Post URLs that you need to delete as well.

In your account, go to AccountTransaction Format Settings. Under Transaction Response Settings, click on Silent Post URL to remove the link.

Next, return to the AccountResponse/Receipt URLs section and delete the Silent Post URL(s) that appears there.

123FormBuilder error codes

2. Error 33: Email is required.

This error appears when you have set the email field as required in your account. Other fields might be the cause as well, so it’s best if you check that other fields are also optional, such as Phone or Bill to First Name. Here’s how you fix it:

In AccountSettings, go to Transaction Submission Settings and click on Payment Form. From there, go to Form Fields and disable the required status of the field that caused the error. Don’t forget to save your changes and see if the error happens again on your order form.

123FormBuilder error codes

3. Error 312: The specified Security Code was invalid.

This is caused by the Security Code that couldn’t pass to your 123FormBuilder account when the order form was submitted. To prevent this from happening again, you’ll need to disable it in your account.

The security code is an image Captcha from that can interfere with the integration, the reason why it needs to be disabled.

In AccountSettings, go to Transaction Submission SettingsPayment Form and click on Form Fields. Scroll down to the bottom and disable the option Require the Security Code feature on the Payment Form.

123FormBuilder error codes

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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