White Label System Emails

These email instructions apply to the white label version of 123FormBuilder.

The Sender name and Sender email are mandatory and will be applied to all system emails. By default, the name and email associated with your account will be added, but they can be replaced.

White label emails

You have three standard system email templates in the White Label section:

New user created email – this is the email that is sent out when an administrator adds a new user. This email will inform the user of the username and system-generated password that they can change later.

Forgot Password email – this is triggered when users reset their password from the Login page, by clicking on the Forgot Password link.

Reset password email – This is triggered when admins reset the password of a user from the Users section.

Customizing the Email templates

All email templates have defaults for subject and body, but they can be edited. Clicking on the templates table will trigger a small pop-up where the emails can be edited either as plain text or HTML. If you are not happy with the customization, you can always reset the template to default.

Email template

The subject line can be empty, but it’s recommended to include a subject, to avoid emails going into spam.

The email body can’t be empty. The custom variables, which will be replaced with relevant content when the emails are sent, can be included from the plus symbol next to the Body type dropdown. Images can be added to the body, but only via links.

Email body

All changes made on the White Label customization page will be saved and applied for your sub-users when they log in through the custom domain only after the Apply Changes button is clicked. If the page has errors (e.g. required fields are left empty or pasted links don’t have the required format) the changes can’t be saved. Clicking on the Revert button will cancel all unsaved changes.

Revert or apply changes

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form for more information. in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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