Closing manager Quiz

Name

store email address
fill in so that results will be sent

Date

Store

Read the questions below and answer to your best ability. This quiz is in place to help you think about your job as a closing manager and ensure we follow proper procedures to ensure that everything we do is focused on taking care of our customers and not being focused on task at the cost of our customers. This quiz will go into your personel file for future reference.

Managers you must pass this test to maintain your position as a manager. If you score less than 90% you will be required to retake this test after 48 hours.

Your store closes at 9:10pm, A customer comes in at 8:45. One employee is cleaning the lobby, another is ensuring the cold table is full. Who should help the customer?

The employee working on the cold table. should make the sandwich then ring up the customer. Both employees should hustle to the customer to make sure they get a freaky fast sandwich.

You can lock the door at 10 min after the hour of closing.

yes No

It is acceptable to wear a hoodie in the store instead of an approved JJ uniform when it is cold.

yes No

What time is it acceptable to pull pans or cutting boards from the cold table in a store that closes at 9pm?

8:45pm 9:01 pm 9:10 pm or later when last customer orders.

At what time should the last cycle of bread go in the proofer at a store that closes at 10pm.

4:00 pm 5:00 pm 6:00 pm 7:00 pm

Tea urns can be emptied prior to closing since most people do not drink tea after 8pm.

True False

It is acceptable to not wear an apron after 7pm because customers know that we are focused on closing at that point.

True False

We have additional staffing in place so that we can get our close done early so I can go get in my bed with the Scooby Doo blanky. It has nothing to with us taking care of customers needs and serving freaky fast sandwiches.

True False

The oven may be turned off 2 hours prior to closing.

True False

Delivery orders must be taken until 10:10 in a store that closes at 10pm.

True False

If we run out of bread or need to get bread from another location I must call my supervisor to report the issue. Failure to do so could result in write and or termination.

True False

The cold table must be kept full until the end of the night. Meats and veggies must look full and fresh at closing as they do at opening.

True False

Delivery orders should be out the door within what time frame of taking the order?

20 min. 10 min. 8 min. 4 min.

During peak times we must make sandwiches within 30 seconds. How fast should sandwiches be made during slow times while employees are busy cleaning?

When you get it done. People are cleaning! 1 minute 30 seconds

It is acceptable for employees to vap in the back room as long as customers are not aware of it.

True False

It is acceptable to not use the mayo scoop close to closing when it is being cleaned?

True False

You will be terminated for not using the mayo scoop.

True False

It is acceptable for employees to talk on their phones in the lobby or in the kitchen 20 minutes prior to closing.

True False

It is acceptable to scrap down Dijon, put veggies, mayo and avo into a fresh clean bin and replace in the top of the cold table about 1/2 hour prior to closing

True False

It is acceptable to clean the restrooms approx. 15 minutes prior to closing. As long as I understand that I will have to go clean the bathroom again if it used prior to closing.

True False

As a manager it is ok to not follow the company direction as long as no one knows about it.

True False

Jimmy tunes is only a suggested station. There are no copy write laws on music in businesses. If I am bored I can listen to what ever I like.

True False

Bread should remain on the rack or in bins until 30 minutes prior to closing. At this time they may be bagged up or thrown away.

True False

I understand that it is my JOB to follow the rules and ensure that my job is done with integrity at all times as well as those that I am supervising.

I agree I do not agree

Managers Please note that by taking this test and passing. States that you know and understand the proper way to manage your shift. You will be accountable to do the right thing when no one is looking.