{"id":1813,"date":"2022-07-25T16:52:57","date_gmt":"2012-08-22T08:05:52","guid":{"rendered":"http:\/\/www.123formbuilder.com\/docs\/?p=1813"},"modified":"2022-10-24T10:47:07","modified_gmt":"2022-10-24T10:47:07","slug":"my-custom-email-template-does-not-work-why","status":"publish","type":"post","link":"https:\/\/www.123formbuilder.com\/docs\/my-custom-email-template-does-not-work-why\/","title":{"rendered":"My custom email template does not work on 123FormBuilder. Why?"},"content":{"rendered":"<div class=\"defaultText\">\n<div class=\"text justify\">\n<p>There are two main reasons why email templates might look weird in your inbox:<\/p>\n<p><b>1. Form fields have been changed.<\/b> When building a custom email template in the <a href=\"\/\">form builder<\/a>, you have the possibility to add variables correspoding to form fields. These fields insert user input into the message. For example, if you use the <em>Name<\/em> variable, this will be replaced, in the actual message, with the form user&#8217;s name. Now, if you change form fields, the variables change accordingly, but the email template stays the same (with the old variables), which makes it impossible for it to work properly.<\/p>\n<p>Whenever changing form fields, be sure to make any necessary changes to the custom email template.<\/p>\n<p><b>2. The email template belongs to another form.<\/b> Custom email templates are stored in the same place, irrespective of the form they have been built for. In other words, when you create a new email template for a particular form, you&#8217;ll be able to view it in the <b>Email Templates<\/b> list of any form in your account.<\/p>\n<p>Be sure not to apply the email template created for a form to another form. You can give templates suggestive names, so as to remember quickly what forms they belong to.<\/p>\n<\/div>\n<div class=\"bottomborder\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>There are two main reasons why email templates might look weird in your inbox: 1. Form fields have been changed. When building a custom email template in the form builder, you have the possibility to add variables correspoding to form fields. These fields insert user input into the message. For example, if you use the [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[119,87],"tags":[90,818,817],"class_list":["post-1813","post","type-post","status-publish","format-standard","hentry","category-faqs","category-notifications","tag-aaa_notifications","tag-custom-email-template","tag-custom-email-template-not-working"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help: Custom email template not working | 123FormBuilder<\/title>\n<meta name=\"description\" content=\"If your custom email template does not deliver the users input, it means that your form fields might have changed. Here&#039;s how to fix this.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.123formbuilder.com\/docs\/my-custom-email-template-does-not-work-why\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My custom email template does not work on 123FormBuilder. Why?\" \/>\n<meta property=\"og:description\" content=\"If your custom email template does not deliver the users input, it means that your form fields might have changed. 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