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What happens to my account if I downgrade?

After you have downgraded your 123FormBuilder account, some of the advanced features will be automatically disabled. Other features will not be automatically disabled, so that your forms can still be used. Those are the features that need to be manually disabled by you. By not doing so, leads to a limitation of your account.

Features that are automatically disabled or removed are:

  • From Gold to Basic
    • Custom recipients
    • Custom email templates
    • Custom autoresponders
    • SMS notifications
    • PDF notifications
    • SMTP
    • All apps, except Wix Contacts and NationBuilder
    • Translations
    • Password protection
    • Public reports
    • Request for approval
    • Save for later
    • Edit delivered submission
    • Preview submission
  • From Platinum to Gold
    • Secured SSL
    • Custom JS scripts
    • All payment options
    • VerticalResponse integration
    • Salesforce integration
    • Marketo integration
    • Webhooks integration

Features that you need to manually remove or disable to avoid penalties:

  • From Gold to Basic
    • File Upload fields
    • HTML Blocks (from 2 HTML fields allowed to none).
    • Repeatable Container fields
    • Quiz – Countdown Timer
    • Quiz – Answers (Show missed results, Enable Partial Answers)
    • Quiz – Show Quiz Results
    • Reports – only the default report.
    • Report filters
    • Limit number of forms to 5 per account
    • Limit number of fields to 10 per form
    • Remove submissions if the limit exceeds 100 per month
    • Limit API calls to 100 per day
    • Remove any rules established. (field rules, autoresponder rules, form rules).
  • From Platinum to Gold
    • Custom reports
    • Report filters
    • Limit number of rules to 3 per form
    • Limit number of forms to 20 per account
    • Remove submissions if limit exceeds 5,000 per form
    • Remove subaccounts
    • Limit storage space to 500 MB (Uploads Manager)
    • HTML Blocks (2 accepted per form)
    • Domain aliasing
  • From Professional to Platinum
    • Data encryption
    • Custom favicon
    • Limit storage space to 2 GB (Uploads Manager)
    • Salesforce Marketing Cloud integration
    • Salesforce integration

You can consult our features list to see the features that each plan provides.


    1. Hello Gabrielle!
      Please address your need of assistance to our Customer Care team. Get in touch with them directly from your account or from our Contact Page. They will be more than happy to assist you.
      Thank you!

  1. I just received an email to this link and I don’t understand at all what you are asking of me!! This all seems very confusing. What am I supposed to be doing? I have a threatening email saying if I don’t disable features we will be penalised…what?????

    1. Hello Lisa,
      It seems that you are using features which are not compatible on your current plan. For example, our basic plan allows 10 fields per form and the Gold plan unlimited fields. When a Gold account is downgraded to Basic, all forms need to have 10 fields per form. Most common situations when an account is limited for advanced features are: HTML Block fields, file upload fields, number of forms per account, submissions per month, third-party app integrations.
      Please contact our Customer Care team to check exactly your account’s situation. Thank you!

    1. Hello Peter! Our native plans have an automatic billing.

      Since you are using our Wix Starter Plan which is managed by Wix, please contact Wix Support for further assistance.

  2. Dear all,
    We did not make any profit yet but need 123 Form Builder to allow client to upload their namecard and photo to proof before allow them to join as our member. Please advise if your side can waive the monthly charge 3.99/month. Thanks


    1. Hello,

      Kindly note that you are using the Wix Starter Plan which is managed by Wix. If you encounter any issues, please contact Wix Support to help you rectify them.


  3. Been using this service for a couple of years. One day you randomly change your tiering system and the only explanation I receive as to what has changed that effects me is “Your 123FormBuilder account has some features that are incompatible with your current plan’s quota.”

    You’re making your customer’s parse through their forms and compare against your obnoxiously complicated features matrix to figure out what exactly we lost and how we are affected. The responsibility that should fall to developers to clearly explain.

    Who made this decision?
    Have they ever worked in any sort of customer service or communications field in their life?
    Are they competent enough to be making these decisions?

    I know the people answering these questions aren’t to blame, but if you could pass along this message to the people responsible: It’s quicker for me to subscribe to a competitor and build a new form than it is to figure out this mess you created.

    1. Hello Bredan,

      As you have seen in the article from above, we limit the usage of features which aren’t compatible with each pricing plans.
      I couldn’t find any account associated with your email address, therefore, one of my customer care colleagues will contact you via email to rectify any possible misunderstandings created.

      Thank you !

  4. You making things difficult. You make me trying to guess what i have done wrong. You make me spend time (time i don’t have), to figure out what your terms and restrictions are. It would be simple enough to Inform in the making that the specific feature needs an extra program and have a specific price but I believe that you are trying to force a payment.
    Thanks a lot but NEVER AGAIN…

  5. Hi,

    Just wanted to know what has been changed if anything. Can you please let me know if there are any issues with my free forms? I received a promo code to get the forms from Wix, so I am a little confused as to the email I received.

    Thank you,


    1. Hello Gary!

      Please read our Terms of Service. We usually email our users when any of the terms have been violated, but situations might occur when accounts are automatically banned by our system due to phishing attempts or other related activities. It’s best that you read our terms of service and ask for support whenever you have questions or need assistance.

      Our Support Team can be contacted at or via our contact form.


    1. Hello Jessica!

      Once you have downgraded, you get to use the paid subscription until the next payment date. For example: if you have paid your subscription on the 4th of each month and downgraded today, you would still have the subscription active until the 4th of the next month. That’s when your account is changed to Basic.

      Regarding your data, it will be still stored in your account (submissions only), but you will be limited to 100 submissions per month when you become Basic. If you have file stored in the Uploads Manager, download them before your downgraded, otherwise you may no longer have access to your uploads.

      For further assistance, don’t hesitate to contact our Support Team at support[at] or via our contact form.


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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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