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How to reactivate your Zendesk integration

Since January 15th 2014 Zendesk API V1 has switched to a newer version.

The 123FormBuilder – Zendesk 3rd party integration has suffered a slight modification. You will no longer use a password to link 123FormBuilder to Zendesk , but a Token which you need to enable and retrieve in order to reactivate your Zendesk integration. You’ll need an admin account to have access to the API token. Here are the steps:


1. Log in to Zendesk as admin.
2. Go to your Admin panel.

How to reactivate your Zendesk integration

3. From here go to ChannelsAPI and tick the Enabled checkbox next to Token Access.

Retrieve token from Zendesk account

4. Copy the Token from the popped up area below, next to Your API token is.

retrieve token from Zendesk

5. Paste the token in the Zendesk application from 123FormBuilder in Zendesk Token.

Retrieve token from Zendesk for 123FormBuilder integration

6. Hit Save and enjoy! Your data will be successfully sent to your Zendesk account.

This modification will not affect the associations you’ve made in Customize. They will remain the same as before. You’ll only put the Token instead of your Zendesk account’s password in the application box.

For more information visit Zendesk.

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Frequently Asked Questions

Here is a list of the most frequently asked questions. For more FAQs, please browse through the  FAQs page.

Is this service free?
Yes, we offer a free form builder service. Just sign up to the Basic plan and you are all set. This plan is forever free, but you are limited with a few features only, such as 5 forms per account, 100 submissions per month and you have to keep the backlink to 123FormBuilder on your forms. Check out our features matrix for more information.
How many forms can I create?
It depends on the service plan you are on. Higher service plans enable more features, including more web forms for your account. If you need more forms, go to the My Account section of your account and click the upgrade button. To create an unlimited number of forms, either upgrade to the Platinum service plan or higher. Consult our features matrix for more information.
How can I publish my forms?
You can publish your forms in many ways, by using their direct URL or HTML link, embedding them with a JavaScript code, Inline HTML or iFrame, using the Facebook app or the WordPress plugin, using popups, the Blogger code snippet and many more. Once you have created and customized your form, go to the Publish section to complete your work. Read more in our documentation.
How do I change my form design?
You can change the design of your form in the Themes section, which is located in your form settings. We offer a set of more than 30 predefined form themes for your forms, but you can also create your own from scratch. You can customize the submit button, the logo and more. To apply your own stylesheets, all forms come with a custom CSS editor.

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